Privacy Policy
Lawley Pharmaceuticals Pty Ltd (“Lawley”, “we”, “us”) is committed to managing personal information in an open and transparent way in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What we collect and hold
We may collect and hold personal information including your name, work address, email address, mobile phone number (and/or landline), and other details you choose to provide.
For healthcare professionals, this may also include profession or discipline, speciality or field of practice, organisation or practice details, state or postcode, event attendance, communication preferences, and areas of clinical or professional interest relevant to our educational materials, programs, and services.
We do not seek to collect patient health information through our website or event forms. If we receive unsolicited personal information, we will handle it in accordance with the Australian Privacy Principles, including destroying or de-identifying the information where required and lawful.
How we collect information
We collect personal information when you:
- submit forms on our website or at professional events;
- contact us by email, phone, SMS, or other electronic means;
- request information, educational materials, event follow-up, or consent to communications.
We also collect limited technical information automatically when you visit our website, such as IP address, browser type, device information, pages viewed, and time spent on the site. This information is collected using cookies and similar technologies to help us understand usage patterns and improve website performance.
Why we collect, use and disclose information
We collect, use and disclose personal information to:
- respond to enquiries and provide requested information or services;
- manage professional education activities, events, sponsorships, and follow-up requests;
- communicate with healthcare professionals about products, programs, tools, and services relevant to their therapeutic interests;
- administer, maintain, and improve our website, systems, and business operations;
- comply with legal, regulatory, and safety obligations.
We may disclose personal information to trusted third-party service providers (such as IT, website hosting, analytics, communications, and event management providers) who assist us in operating our business. These providers are required to handle personal information securely and only for authorised purposes.
Direct marketing, email and SMS communications
Where permitted by law, we may send healthcare professionals marketing or informational communications by email or SMS, including invitations, educational content, surveys, or updates relevant to their professional interests.
You may opt out of marketing communications at any time by using the unsubscribe function included in our messages or by contacting us directly. We will continue to send essential communications where required, such as safety alerts, product recalls, or regulator-mandated notices.
Overseas disclosure
Some of our service providers may store or process personal information outside Australia, including through cloud-based systems. Where practicable, we take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with the Australian Privacy Principles.
Security and data retention
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. When personal information is no longer required for any lawful purpose, we take reasonable steps to destroy or de-identify it, unless we are required by law to retain it.
If an eligible data breach occurs, we will comply with our obligations under the Notifiable Data Breaches scheme, including notifying affected individuals and the Office of the Australian Information Commissioner where required.
Access, correction and complaints
You may request access to, or correction of, the personal information we hold about you. You may also make a complaint about a breach of the Australian Privacy Principles. We will respond to complaints in a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
Contact us
Lawley Pharmaceuticals Pty Ltd
Email: info@lawleypharm.com.au
Phone: +61 8 9388 0096 | Toll Free: 1800 627 506